RespondThat handles your inbox and your phone line. It drafts replies and picks up calls in your brand tone, across Spanish, Portuguese, English, French and German. You pay only when it actually helps.
of customers expect a reply within 3 hours
of calls to small businesses go unanswered — missed sales
languages a LATAM seller juggles daily (ES, PT, FR, DE…)
Missed calls are missed sales. RespondThat picks up, understands, and resolves — 24/7, in the caller's language.
Connect once. Train your tone. Let replies and calls flow.
Link Gmail, Outlook, Amazon or Shopify, and forward your line to a Twilio number. OAuth — we never see your password.
Point us at a few past replies, your FAQ and return policy. RespondThat learns your brand tone and facts.
We draft emails and answer calls. You glance and click Send, or flip on auto for routine stuff. Busy? The phone answers itself.
The same pipeline enterprise help desks use — at a fraction of the cost, tuned for sellers. Email or phone, one engine.
No help-desk degree required.
Native Spanish, Brazilian Portuguese, English, French, German. A São Paulo buyer gets PT-BR; a Mexico City caller gets ES-MX.
Learns your tone from past replies so drafts and spoken answers sound like you, not a robot.
24/7 inbound call handling. Order status, hours, returns — resolved on the spot, in the caller's language.
Connect your FAQ, return & shipping policy. Replies and answers cite real facts, not guesses.
Pulls tracking, status and FBA/FBM detail from Shopify / Amazon into every reply and call.
Angry or legal-sounding messages get flagged and routed to you, never auto-sent or mishandled.
The drafting extensions don't send. The help desks are pricey and weak on LATAM.
| Capability | SuperReply / AImReply | eDesk / Gorgias | RespondThat |
|---|---|---|---|
| Form factor | Chrome extension | Help-desk SaaS | Web app — email and phone |
| Actually sends replies | No — drafts only | Yes | Yes |
| Answers phone calls | No | No (or $300+/mo add-on) | Yes, built in |
| Pricing model | $0–25 / mo sub | $39–1,200 / mo sub | Pay per reply / per call |
| Spanish + Brazilian Portuguese | Weak (ES/DE/PT only) | EU-focused | Native ES / PT-BR |
| Order context (Shopify/Amazon) | No | Yes (eDesk) | Yes |
| LATAM seller focus | No | No | Yes — our home turf |
No subscription. No monthly fee. Pay per reply, pay per call. Start in two minutes — no card required.
Like you. RespondThat learns your tone from past replies and keeps a consistent brand voice across every language — written and spoken.
Yes. No monthly fee, no subscription. You get 25 free email replies and 10 free call-minutes to try. After that you're charged per reply ($0.20) or per answered minute ($0.10). Nothing until we actually do the work.
Both. Most tools only draft. RespondThat connects your send channel (Aliyun DirectMail, Amazon, Gmail) and sends on your behalf — with your approval, or auto-send for routine questions you whitelist.
No. It answers, understands intent, checks your orders/KB, and resolves common questions live using self-hosted voice synthesis. Complex or angry calls get handed to you.
Guardrails check PII, tone and accuracy before anything sends or speaks. Angry or unusual cases are flagged for you. You can always edit before sending.
We only process what you open, never train shared models on your data, and filter customer PII out of drafts. Every send and call is logged in your account.
No. Connect with one click via OAuth, point us at your FAQ, forward your line to a Twilio number, and start. Setup takes minutes.
Connect your inbox and phone line, train your voice, and let RespondThat answer in every language your customers speak — and only pay when it does.
Start free — no card required