RespondThat was founded by a serial e-commerce operator who lived the 2 a.m. inbox and the five-language refund thread. That's why we charge per reply, not per seat — and never ask you to buy a plan you can't justify.
Ryan Yang is a serial entrepreneur and NYU MBA. Before RespondThat he founded dede Fashion, a fashion label, and a cross-border e-commerce company selling apparel and footwear across European marketplaces (DE, ES, FR, IT).
He first built RespondThat to run customer support for his own brands — but every small and mid-sized seller he talked to hit the exact same wall. So he turned the internal tool into a product, so any business can use AI to solve customer service without hiring a support team or buying enterprise software.
Ryan is joined by an AI team with alumni from Peking University and the University of Hong Kong — engineers and operators who care more about honest, grounded answers than flashy demos.
Every stop taught us something about what sellers actually need from support software.
Founded a fashion label — learned firsthand how a single viral product can drown a small team in customer emails.
Built a multi-marketplace e-commerce brand across DE / ES / FR / IT — and the pain of answering customers in 4+ languages, 24/7.
Sharpened the operating and go-to-market lens that now shapes how RespondThat prices and ships.
The answer to all of it: pay-per-use AI that replies to email and answers calls — no subscription, no seats.
Most support tools are built to extract a monthly fee. We built ours to disappear into your workflow and only show up on the bill when you're getting value.
$0.20 per email reply, $0.20 per voice minute. No monthly fee, no per-agent seats. Quiet months cost you nothing.
We ran stores and answered the tickets ourselves. We know the difference between a nice demo and a tool that survives Black Friday.
English, Spanish, Portuguese, French & German — because we sold across borders and got burned by single-language tools.
Replies are grounded in your real policies and past threads. We never invent a return rule to sound helpful.
Inbound-first, with guardrails that block PII before anything is sent or spoken. No reselling, no surprises.
25 free email replies and 10 free voice minutes on signup. No card. You'll know if it fits before you pay a cent.
You shouldn't need a 50-seat contract to sound like a 50-person support org.
A confident wrong answer costs more than a slow right one. We ground every reply in your real context.
If we didn't help this month, you shouldn't pay this month. That's the whole model.
Start free in two minutes. 25 email replies and 10 voice minutes on us — no card required.
Start free