Both answer customer messages with AI. The difference is the bill: Gorgias charges per agent seat every month; RespondThat charges per reply, only when you use it. Here's the honest breakdown for store owners deciding between them.
| Dimension | RespondThat | Gorgias |
|---|---|---|
| Pricing model | Pay per use — $0.20 / email reply, $0.20 / voice min, $0.20 / WhatsApp chat. Prepaid credits, no monthly fee. | Per-seat subscription — plans start around $60/mo and run to $360+/mo for automation tiers. You pay every month whether or not you get tickets. |
| Free to start | 25 free email replies + 10 free voice min, no card. | Limited free trial; paid plan required for real volume. |
| Channels | Email · Voice (phone, coming soon) · WhatsApp — one brand voice across all. | Email · Live chat · Social · WhatsApp — strong multi-channel inside Shopify. |
| Languages | English · Español · Português · Français · Deutsch — built in from day one. | Multilingual via translation, depends on plan. |
| Order integration | CSV order upload today; native Shopify/Amazon sync on the roadmap. Not yet deep. | Deep Shopify-native — pulls orders, refunds, edits inside the helpdesk. |
| Setup | Connect inbox, paste policies, start in ~2 minutes. | App install + workflow rules; more powerful, more to configure. |
| Best for | Sellers who want low, predictable per-reply cost and multilingual coverage without a monthly contract. | Established Shopify stores that live in the Shopify admin and want deep order automation. |
You're a seller with variable monthly volume who hates fixed software bills and gets tickets in more than one language.
You want to pay only when a customer actually writes — quiet months cost nothing.
You need email, phone and WhatsApp handled in one consistent voice without hiring.
→ Start free, no card. Pay $0.20 per reply.
You run a mature Shopify store and want order edits, refunds and lookups wired directly into the helpdesk.
You already budget a monthly SaaS line and want a deep, rules-driven automation suite.
Your team lives inside Shopify admin all day.
→ Great tool — just a different (subscription) model.
No seat fees, no monthly contract. See if pay-per-use beats your current help-desk bill in the first week.
Start freeRespondThat is built by Dede Group (Hong Kong) — a real, founder-led company. Read our story.